I’m running Symantec BackupExec 12.0 on a Windows 2003 server. After I powered down my SCSI tape drive (Dell PowerVault 124t autoloader) it no longer shows up in Backup Exec in the device pool.
So far, I have
- updated firmware on the tape unit
- reloaded drivers
- walked through the wizards in BUE
- updated patches on BUE
- restarted the server and the tape drive
- updated all drivers to the latest versions
- prayed
- run every utilities known top man.
Device manager shows the Tape unit is working properly and so is the SCSI Raid controller. I have walked through all of the tech notes from Symantec and other support blogs. I remember about a year ago I had this same problem and Symantec did a webex and repaired it. I think (cough cough) that they deleted some files and touched up the registry. I really can't remember. What else can I try to resolve this issue? Thank you in advance for your help.
Best Answer
Have you connected to the Autoloader's web console? You may be able to find an error code in the logs to point you in the right direction. I'm assuming you're using the LTO-3 version, so this doc may help: http://support.dell.com/support/edocs/stor-sys/124t/en/124tlto3/rmu.htm