If someone claims they never got an email, what can I do track it from the point of Exchange through their mailbox. There is the message tracking center on the Exchange 2003 server, how much does that tell me (what are its limits)?
Also, is there anything on the Desktop for Outlook 2003 that will log if the email ever came in? So I can see if it was deleted?
Are there any Exchange features that can be enable to provide more detailed logging?
Best Answer
Message tracking will tell you about emails that successfully arrived on your exchange server. Enabling logging on your SMTP virtual server will show the SMTP 'conversations' between sending mail servers and your exchange server.
For example if you were expecting an email from bob@somedomain.com but he mis-spelled your address as klye@yourdomain.com you would see this in the SMTP log.
Logging the SMTP service