I have a remote(VPN) user that is having problems connecting to Exchange after he had a power outage.
-I was able to ping the exchange server from his computer.
-I removed and re-added his profile and there are no issues when saving it.
-He is able to connect to OWA and exchange on his iPhone with no issues.
When Outlook opens I am getting this message:
Cannot start Microsoft Office Outlook.
Cannot open the Outlook window. The
set of folders cannot be opened. You
must connect to Microsoft Exhange at
least once before you can use your
offline folder file.
Any ideas on what might be causing this?
Best Answer
If you are using (and you likely are) a local .ost folder, rename it before starting outlook. It may be corrupt from the abrupt shutdown.