I have two Windows 2003 Terminal Servers (and another 2003 TS Server that controls it all) that a couple users connect to from a remote office. They have Office 2003 Enterprise installed. I'm attempting to upgrade them to Office 2007 Enterprise.
While logged into the TS Serve as the domain administrator, from a command prompt, I'm typing:
change user /install and I see the message "user session is ready to install applications"
I run the Office 2007 setup and I see the Upgrade or Customize button.
When I click upgrade, nothing happens. When I click customize then the upgrade button. Nothing happens. I can click the button all day and the software never actually starts working. It's like a dead button. Simply does nothing. One click or 100 clicks. Nothing.
So, I'm sure I'm missing something here – but what? Does anyone know what's going on? If you need more information, please do let me know.
Thank you in advance for your reply.
Best Answer
You need to create a customization patch (.msp) file in order to upgrade to Office 2007 on a Windows Server 2003 Server running Terminal Services.
You also need to have an Office 2007 license key that will work on Terminal Server. Retail or OEM keys will not work. You need a volume licensing key.
The following Technet article describes how to create a .msp file using the Office Customization Tool.
http://support.microsoft.com/kb/311241
Customizing a 2007 Office installation or Office 2010 installation
To customize an Office installation, use the Office Customization Tool to create a customization patch (.MSP). When you install Office with this customization file, the Office features that are set to Not Available are not installed.
Note The Office Customization Tool requires that Windows Installer 3.1 be installed.