Unable to log into DRAC5, stuck at logging in please wait

dell-poweredgedrac

Dell 2950 III, DRAC5
I was able to previously log into to the DRAC but probably haven't done so in a year or so. I have three of those servers and I am unable to log into any of them remotely. I have tried the https://ipaddress/cgi-bin/webcgi/login as well as https://hostname/cgi-bin/webcgi/login it doesn't work with either.

The login screen comes up just fine, I am able to enter the username and password, and then it just sits there saying "Logging in … Please wait …" and the login never completes.

The issue is the same whether I try to login from a Win 7 64-bit machine or Windows Server 2008 R2 64-bit. I have tried this with IE9, IE9 64-bit, Firefox 9.0.1, and Opera 11.60. Java 6U30 is installed but that's really irrelevant since it's not necessary for the login just for the console itself afaik.

I have googled for this quite extensively and tried to delete cookies, use different browsers, use ip vs hostname, added the address to Trusted Sites in IE and nothing.

Grasping at straws here since those are remote systems and I can't physically head down there to check out what's going on. If you have any idea at all please let me know. Thanks in advance!

Best Answer

according to dell i'm one of very few people having continuous problems with drac 5s. i have ~ 30 servers with those cards, and they [the cards] do hang once every few months. dell support gave up on me - they confirm the problem but it's not going to be fixed.

symptoms:

  • card responds to arps/pings
  • card still listens on tcp ports [22,80,443]
  • card serves static content [like http to https redirections]

but that's about it - it's impossible to log-in via ssh or https. the only solution? to power-cycle otherwise fully functional server. maybe that's it, maybe not; as ewwhite suggests - try ssh'ing; try using web interface from another computer; if that does not help - shut down the server, unplug all power cables, power up again.

besides that in older firmwares i had problems with logging in from IE - it froze completely but this is gone with 1.60 [or earlier] firmwares, and i never had that problem with ff/chrome.

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