Unsupported Storage Connection Detected on HP DL380 Gen8

hphp-prolianthp-smart-arrayraidsas

I'm hoping this is the right place to ask. I recently received a new HL DL380 Gen8 server, on which I want to install Server 2012 R2 via Intelligent Provisioning.

According to the specifications, there's no FBWC installed. On POST, the server reports the following error:

"HP Dynamic Smart Array B320i RAID Controller
1746-Drive Array – Unsupported Storage Connection Detected – SAS connection via expander is not supported on this controller model. Access to all storage has been disabled. Upgrade controller or detach the expander based storage connections."

Does the lack of FBWC have anything to do with that? Neither ACU or Intelligent Provisioning are able to see the harddrives, so I'm unable to create an array. The drives are original HP-drives (http://h30094.www3.hp.com/product/sku/10389317)

The server was installed by our supplier, when we received it here, so I'd assume it was installed correctly.

Any tips on how to proceed from here?

Thanks!

Best Answer

The 12-slot model of this server has a SAS expander installed on the drive backplane. Gen8 ProLiant servers require a healthy FBWC cache module installed in the RAID controller in order to interface with an expander backplane.

Your supplier messed up.

Despite this, you'd want the FBWC for performance reasons.

My recommendation is to get a P420 controller in the server, because it sounds like it's a DL380e unit. You'll be happier long-term with the better controller. If not, just get some cache for the existing controller and shame your HP supplier :)