User can’t add favorites in IE

internet explorerwindows 7windows-server-2012

I have an interesting issue where an end user using Windows 7 on my Server 2012 domain can't add websites to their Favorites in IE. They get the following error message:

IE error message

They get the same error if they click "Organize Favorites" as well. I couldn't find anything related online. How can I resolve this? I'm assuming it has something to do with the user's profile paths, etc. but I don't have any GPOs set up pertaining to that.

If it's relevant, I do not have any roaming profiles turned on.

Best Answer

I'm assuming it's just the one workstation, yes?

Try resetting the default program for html (I know, you said IE is the default already).

Go to Control Panel -> Programs -> Default Programs -> Set your default programs.

enter image description here

Set IE as default and Choose defaults for this program (associate htm, html, etc.).

(Another link I found suggested editing the registry at HKEY_CURRENT_USER\Software\Classes\ for the various file extensions, but try using the actual control panels first.)

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