vCenter Server Appliance VAMI – Stuck on Getting Started After Upgrade

vmware-vcenter

This vCSA was recently upgraded from 6.7u3 to 7.0. The vCenter is 100% operational from a vSphere perspective. However, we cannot get into the VAMI (vCenter Appliance Manager Interface) at https://vCSA:5480

This is very bad because we cannot update, upgrade or backup the vCSA without access to the VAMI. To be clear, we can login but there is a blank white window in the center of the web-UI and this text is behind it:

"vCenter Server 7.0 has been successfully installed. However, additional steps must be completed before it is available for use.
Click one of the links below to continue setup. vCenter has been
restored. However, additional steps must be completed before it is
available for use. Click the link below to continue.

This vCenter Server cannot be used or repaired because a failure was encountered. You need to deploy a new vCenter Server. Failure
details
"
(cannot get to this link, so it cannot be clicked)

Here is a screenshot of the VAMI page;
enter image description here

Can this be fixed? If so, how?

Best Answer

Got this issue fixed with the steps in this KB: https://kb.vmware.com/s/article/67179