I have been assigned an E610F Vtrak Storage unit, the previous admin left and did not leave any documentation, so IP Address for Management and Credentials are unknown.
I tried using accessing the console of the controller with these settings:
- 115200
- 8 N 1
- no flow control
I get the Cli Promprt but I cannot see the boot messages, cannot input commands and cannot see the login prompt.
Does anyone have an idea on what i can do to regain access? I think our support has ended long ago and I need to use this storage as instructed.
regards and thank you
Best Answer
From the screenshot you do not have a proper serial cable. Other vendors have cables that look like the Promise cable, but are wired differently.
Also, the default IP for a VTrak is 10.0.0.1, if this was not changed you may be able to login to WebPAM via the ethernet port. The default 'login/password' is 'administrator/password'.
The password can be reset to default if needed, but you'll need to contact Promise technical support, you'll need a confuser file that can be installed from a lower level.