Watchguard Mobile VPN with SSL – user can’t connect – failed to open shared memory for openvpn command (error: 2)

fireboxnetworkingvpnwatchguard

I have a problem with my Watchguard VPN. I've set up the device for SSLVPN (added policies, users, a group etc.) according to this description from the Watchguard docs.

The authentication itself works (no error about wrong login info with proper credentials, and I can see the user in the Firebox System manager), but I can't establish a connection after that. I'm using the Watchguard Mobile VPN with SSL Client, and when I try to login, the log outputs the following:

2015-02-26T09:36:41.230 Requesting client configuration from
[myIP]:443

2015-02-26T09:36:54.223 VERSION file is 5.22, client
version is 5.22

2015-02-26T09:36:54.742 failed to open shared memory
for openvpn command (error: 2), please check the WatchGuard SSLVPN
Service

2015-02-26T09:36:54.743 Failed to launched openvpn. retCP=0

Now I have to admit that configuring and managing a this thing is not usually one of my tasks and I haven't done it before, so if any info is still missing, please ask and I will supply whatever is needed. I don't really know what to do, because I'm pretty sure I've done everything according to the manual.

While googling, the only instance of this exact error message was a case where there was a difference between the client and the server version, but I've already checked that (both are version 11.9).

Any help is greatly appreciated.

Best Answer

To be REALLY sure, that you have the same client version as on the Firebox, you can download the client directly from the firebox itself by opening https://Firebox_IP/sslvpn.html

In your case I'd try to reinstall the client. It looks much like there went something wrong during the installation or something corrupted it later.

Takes just 5 minutes, so it's worth giving it a try.

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