Way to restore deleted contacts via OWA

exchange-2013microsoft-office-365outlook-web-app

Our users are on Office 365 (Exchange Online) and so I'm hoping this is applicable to those of you using Exchange 2013 as well, but I don't have a way to verify that.

I've never run into this before, and searching online didn't yield helpful results this time (and I'll preface that if you look around on here, I know Exchange pretty well, so no VTCing as "minimal understanding" Wesley or HopelessN00b!).

Here's what's happening:

Looking in the user's OWA in their Deleted Items folder, by default the deleted contact doesn't appear. There's just some emails.

However, if I search as shown below the deleted contact appears:

  1. Searched for the user
  2. Notice that the search is for the Current Folder (Deleted Items)
  3. Notice that it does find the contact
  4. …and shows the full contact details on the right pane

enter image description here

However, there's no way to actually restore it. I can't right click it, I can't drag and drop it into "People" (contacts).

Anyone out there know of the proper way (without resorting to Outlook) to restore a deleted contact via OWA for Office 365 (which I'd presume is the same look/feel/functionality as OWA 2013)??

Best Answer

OK, figured it out.

If this happens to you, chances are it is probably what my user was experiencing and what I had to decipher.

The picture in the OP is as accurate as OWA can get it, but it isn't "true". The actual contact wasn't deleted at all (confused yet by the pic? me too)...but instead it exists in the Conflicts folder under Sync Issues. In the case of my user, he had 3 different Sync Issues folders.

Looking in the Conflicts folder(s) I found multiple contacts from the past 6 months.

WHY?

It would appear to be a known syncing issue between Outlook/Exchange and Outlook 2011 for Mac. Further complicating it, the user has an iPhone syncing email, plus 2 other Macs that also have Outlook 2011 installed and syncing.

So, I restored the latest conflict contact for the user. There isn't a great way to prevent this type of syncing issue, short of limiting the user to a single email client.

However, this does at least explain why the OWA interface looked messed up and where the contact truly did exist, which wasn't where OWA was showing it to exist.

FOR REFERENCE INFO:

Conflicts Contains all the multiple copies of conflicting items in your mailbox. An InfoBar at the top of the original item advises you that a conflict for this item exists. The conflicting item is stored in the Conflicts folder. Clicking the InfoBar will bring up a list of conflicting items and allow you to resolve the conflict by determining which item you want to keep.

If you have made changes to an item, but are not seeing the updated item in your Navigation Pane folders, check for an InfoBar notice at the top of the item. If you cannot find the original item, check the Conflicts folder. It is possible that your changes caused a conflict with the original item, and the changes will exist in the Conflicts folder. - http://office.microsoft.com/en-us/outlook-help/synchronization-error-folders-HP010102440.aspx

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