Best Web-Based Trouble Ticket Systems

web-applications

I'm looking for a trouble ticket system so that I can track issues for various customers. I used one before at my previous employer but it wasn't anything too great. I'm wondering which ones you would recommend and what other features that I might want to look at to make my job easier. It must posses the following.

  1. Web based
  2. Handle multiple clients (probably all support this)
  3. Asset management

Best Answer

Commercial Products:

  • Atlassian Jira (which ties in nicely with Confluence (the wiki)) - Surprisingly good for commercial software.

Open Source:

  • Edgewall Trac - (Wiki, Ticketing, and more)
  • Drupal (+plugin)
  • Best Practical RT - I've heard good things about this, but have never used it myself