I'm currently running a Windows 2008 R2 print server. Everything seems to work fine, except that i can't seem to cancel jobs stuck in the queue. One of our helpdesk asked me to give them rights to do this, and upon inspection, I couldn't cancel the job either (although I'm sure I could bounce the spooler which would have the same effect). It seems simple enough when I look online– go to the print server, open up printer management, right click the server, properties, security and add the person or group you want to have rights. I've tried adding our helpdesk there as a group, individually, even adding myself and giving myself full rights. Every option gives me the same result. When I click "Cancel" or "Cancel All Docuements" I get the following error:
Authentication Failed
The error indicates that the action you chose requires a higher privilege than what you have with your account.
Please contact your system administrator to verify that you have the privilege on the requested action.
As far as I can tell adding the person or group where I was should fix it, but nothing seems to be working when I try it. I've even tried giving a user full admin rights on that server, putting them in the administrator group…same results. Anyone have any idea why I'm getting this and how to make it work? Thank you in advance!
Don
Best Answer
Add the users to the Print Operators group on the print server. You'll need to disconnect any active sessions for that user from the server (in computer management > Shared Folders> Sessions) before the new settings will take effect.