Windows – RDP session Flickering – Only one user

rdpremote desktopvpnwindows

So, This is a tricky one.

I use a system where users connects via VPN to a Terminal Server on an other site. It is working fine for everybody but one user. For this user the screen is flickering/flashing/refreshing constantly and the session is unusable. It did work two days ago. No changes know by the user since then. Computer in Win10 and Server 2016

What I did is:

play around with caching, resolution, color depth (in mstsc settings) ... > same flickering
erase the remote desktop cache > same flickering
log with mstsc on an other server with his computer > works fine
try to connect with his user on my own computer > same flickering
download the other remote desktop from microsoft store > same flickering
try to update network card driver, video driver > all up to date
windows update > same flickering
check network settings > everything is fine
properly sign out the session of the user on the server > same flickering
erase the user profile from the server > same flickering

Performance of the PC are all good. No overload network, ram or cpu

So I am clueless…any other ideas woudl be greatly appreciated.

Ben

Best Answer

We've experienced similar issues.

We were able to resolve it by both lowering the graphics as by changing the VPN to a Split Tunnel. Because of that the bandwith of the VPN tunnel was solely used for the RDP session.