Windows Update behavior with Update KB971092

windows-updatewindows-xp

Last night, my company performed a windows update for the following three updates KB972260, KB971090 and KB971092. I installed all three updates on my workstation and rebooted.

When I logged back into my workstation, the windows update icon appeared stating I still need KB971032. I ran windows update again to install the update and after it completed the installation it appeared again.

I have gone through the process four times, even restarted my machine twice, and the icon still is appearing.

I am running Windows XP Pro with Service Pack 3.

What is the best way to troubleshoot this issue?

UPDATE

Thanks to Kevin Kuphal, he provided the following workaround to resolve the Windows Update issue with KB971032:

Workaround

Best Answer

Try downloading the update manually

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=294de390-3c94-49fb-a014-9a38580e64cb

and installing it and see if that resolves the issue. It also looks like this can occur if the C++ components are not installed

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