We are finding that Word 2007 (with SP2) crashes when used on a Windows 2008 R2 terminal server. Typically it crashes when you click File/Open or File/Save, but not every time. Maybe one time in four, and just to be really confusing, on a test server in my office I can't make it crash. I have just today set up a brand new shiny 2k8 R2 terminal server with as simple a setup as possible, e.g. no anti-virus to confuse things, and we're still seeing crashes.
My question is has anyone else seen this, and if so any clues on what's happening?
We have a support case open with Microsoft, and the MS support engineer has conceded it's happening, but has so far been unable to find the reason.
On possible factor is that all the 2k8 R2 terminal servers I've seen this on have been Hyper-V VMs (running on a 2k8 R2 host). I'm about to put in a physical 2k8 R2 terminal server at the customer where we're seeing the most crashes, in case this is relevant. More news soon.
Sorry if this posting seems a bit vague, but this has just bitten us and is causing a lot of pain and sleepless nights 🙁 If anyone can help I'll be enormously grateful!
Update: we've given up and gone back to 2008 pre-R2. Both Office 2003 and 2007 both work fine now.
I think there are some problems with TS in R2. Googling doesn't find much, so I thought it was just me. It's reassuring to find that someone else has seen the same problem.
Best Answer
I think i've made progress! Microsoft recommended i add WINWORD.exe, EXCEL.exe and Outlook.exe to DEP (Data Execution Prevention). (Silly I know considering it's a microsoft product!)
So far so good - havnt had a crash for 6 hours considering we would have up to 12 crashes in 1 hour. I'll keep you posted.
If you wish to test for yourself follow the instructions below.
* UDPATE *
Just to let you all know im confirming the above solution has resolved our problems with Word/Excel etc freezing up.