No, there is nothing wrong with having multiple resources for the same "thing", in this case lists of links.
We were recently struggling with the same problem. Our decision was to have all resources where there is not a strict ownership not to be nested. In other words, the links would be modeled under
/links -- all links
/links/:linkid -- a particular link
Then, filters on the links collection are expressed as query parameters. So to get the links of a certain user, you would use:
/links?user=/users/:userid
This also allows for easier composition of filters:
/links?user=/users/10&since=2013-01-01
And it is easy to understand conceptually - you have a collection of items, and you add filters to it.
That being said, there is nothing more "RESTful" about this approach than any other URI naming scheme. It's just a convention we found human-readable and easy for us developers to understand and embrace. REST doesn't care about what you put in your resource identifiers.
Edited to address question updates, previous answer removed
Looking over your changes to your question I think I understand the problem you are facing a bit more. As there is no field that is an identifier on your resources (just a link) you have no way to refer to that specific resource within your GUI (i.e. a link to a page describing a specific pet).
The first thing to determine is if a pet ever makes sense without an owner. If we can have a pet without any owner then I would say we need some sort of unique property on the pet that we can use to refer to it. I do not believe this would violate not exposing the ID directly as the actual resource ID would still be tucked away in a link that the REST client wouldn't parse. With that in mind our pet resource may look like:
<Entity type="Pet">
<Link rel="self" href="http://example.com/pets/1" />
<Link rel="owner" href="http://example.com/people/1" />
<UniqueName>Spot</UniqueName>
</Entity>
We can now update the name of that pet from Spot to Fido without having to mess with any actually resource IDs throughout the application. Likewise we can refer to that pet in our GUI with something like:
http://example.com/GUI/pets/Spot
If the pet does not make any sense without an owner (or pets are not allowed in the system without an owner) then we can use the owner as part of the "identity" of the pet in the system:
http://example.com/GUI/owners/John/pets/1 (first pet in the list for John)
One small note, if both Pets and People can exist separate of each-other I would not make the entry point for the API the "People" resource. Instead I would create a more generic resource that would contain a link to People and Pets. It could return a resource that looks like:
<Entity type="ResourceList">
<Link rel="people" href="http://example.com/api/people" />
<Link rel="pets" href="http://example.com/api/pets" />
</Entity>
So by only knowing the first entry point into the API and not processing any of the URLs to figure out system identifiers we can do something like this:
User logs into the application. The REST client accesses the entire list of people resources available which may look like:
<Entity type="Person">
<Link rel="self" href="http://example.com/api/people/1" />
<Pets>
<Link rel="pet" href="http://example.com/api/pets/1" />
<Link rel="pet" href="http://example.com/api/pets/2" />
</Pets>
<UniqueName>John</UniqueName>
</Entity>
<Entity type="Person">
<Link rel="self" href="http://example.com/api/people/2" />
<Pets>
<Link rel="pet" href="http://example.com/api/pets/3" />
</Pets>
<UniqueName>Jane</UniqueName>
</Entity>
The GUI would loop through each resource and print out a list item for each person using the UniqueName as the "id":
<a href="http://example.com/gui/people/1">John</a>
<a href="http://example.com/gui/people/2">Jane</a>
While doing this it could also process each link that it finds with a rel of "pet" and get the pet resource such as:
<Entity type="Pet">
<Link rel="self" href="http://example.com/api/pets/1" />
<Link rel="owner" href="http://example.com/api/people/1" />
<UniqueName>Spot</UniqueName>
</Entity>
Using this it can print a link such as:
<!-- Assumes that a pet can exist without an owner -->
<a href="http://example.com/gui/pets/Spot">Spot</a>
or
<!-- Assumes that a pet MUST have an owner -->
<a href="http://example.com/gui/people/John/pets/Spot">Spot</a>
If we go with the first link and assume that our entry resource has a link with a relation of "pets" the control flow would go something like this in the GUI:
- Page is opened and the pet Spot is requested.
- Load the list of resources from the API entry point.
- Load the resource that is related with the term "pets".
- Look through each resource from the "pets" response and find one that matches Spot.
- Display the information for spot.
Using the second link would be a similar chain of events with the exception being that People is the entry point to the API and we would first get a list of all people in the system, find the one that matches, then find all pets that belong to that person (using the rel tag again) and find the one that is named Spot so we can display the specific information related to it.
Best Answer
I highly recommend reading RESTful Webservices, especially the chapters on the difference between RESTful and RPC style web programming; and the chapters on resource discovery and how to deal with the apparent need for "verbs" (they are usually a different resource in disguise).
Converting an enquiry to a customer does not need a "convert" verb. You wouldn't delete the enquiry just because you create a customer and thus you are simply creating a customer with the information from the enquiry as input.
or simply
with the enquiry information in the request body.
By the way, I use POST on customers because that is the way to do it if the server application is in control of the identifier generation. Only use PUT to create resources if the caller is the one determining the identifiers.
On a side note: have you considered the security and privacy issues relating to including /users/{UserId} in your URI's? Anybody can now start trying different userid's to get at information of different users of your application. You really should consider leaving them off your URI's and having them determined by the authentication information that should be send with each request (and possibly refreshed with each response).