Load Runner VU Gen fails to record HTTP

When I attempt to record Web (HTTP/HTML) scripts in HP VUGen the browser "Stops Working" and the action recorded is empty. Recording Web (Click and Script) scripts works fine – but is unsuitable for the application I am testing.

My setup:

• HP Virtual User Generator 9.50.0.0 (Build 3210)
• Windows 7 on a corporate network
• Internet Explorer 8
• Chrome 15

When I click the "Start Record" button in VU Gen and confirm fill in the details the browser launches but immediately I get a process error:

Internet Explorer has stopped working

A problem caused the program to stop working correctly. Please close
the program.

[Close the program] [Debug the program]

Dismissing the error doesn't actually kill the browser and so I can navigate my application and submit requests, etc. However when I stop recording no steps have been recorded and I am left with a blank action:

Action()
{
    return 0;
}

Every now and again the process dialog does not "crash" until I close the browser, but it still fails to record.

I have subsequently tried configuring Chrome as my browser in the hope that this would solve this problem however it suffers from identical symptoms.

A quick peek in my event log shows that for each browser I get the following event log errors:

IE

Faulting application name: iexplore.exe, version: 8.0.7601.17514, time
stamp: 0x4ce79912 Faulting module name: bbhook.dll_unloaded, version:
0.0.0.0, time stamp: 0x496e148e Exception code: 0xc0000005 Fault offset: 0x41fa6c0e Faulting process id: 0x15ac Faulting application
start time: 0x01ccadc25da25278 Faulting application path: C:\Program
Files (x86)\Internet Explorer\iexplore.exe Faulting module path:
bbhook.dll Report Id: 9f6bdfa8-19b5-11e1-be8f-b8ac6f2deb5b

Chrome

Faulting application name: chrome.exe, version: 15.0.874.106, time
stamp: 0x4ea7969e Faulting module name: bbhook.dll_unloaded, version:
0.0.0.0, time stamp: 0x496e148e Exception code: 0xc0000005 Fault offset: 0x41fa6c0e Faulting process id: 0x1464 Faulting application
start time: 0x01ccadc15ed87df8 Faulting application path:
C:\Users\me\AppData\Local\Google\Chrome\Application\chrome.exe
Faulting module path: bbhook.dll Report Id:
9cb19ee8-19b4-11e1-be8f-b8ac6f2deb5b

Would anyone know how to resolve this?