I'm using magento 1.7.2.but facing a problem with email sending. when customer request for a new password with forgot password form,they don't got any email.but message "If there is an account associated with arif04cuet2@gmail.com you will receive an email with a link to reset your password." is showing.
i found similar questions here but not working for me.
Forgot password not sending email
Magento not sending forgot password emails
i am using custom template.
can any one help me?
Thanks
Best Answer
First step would be to switch to the default Magento template, then see if the password reset emails are working. If they do, then it's most likely an issue specific to your template.
If it still doesn't work, it could be an issue with the local email server settings itself.
For emailing issues, I would recommend installing SMTP Pro by ASchroder.
https://github.com/aschroder/Magento-SMTP-Pro-Email-Extension
After installing:
go to
System > Configuration > System (under Advanced)
Open
SMTP Pro Email General Settings
For
Choose extension option
selectSMTP
Set
Log all messages
toYes
Expand the
SMTP Pro Email SMTP Settings
sectionSet
Authentication to None
and leaveUsername
andPassword
blank (this is assuming the apache user your Magento is running on is allowed to send emails through SMTP. If not, you should enter in the correct SMTP login settings for this area.Set
Host
tolocalhost
andPort
to25
Save your configuration, and then click
Run Self Test
under theSMTP Pro Email General Settings
section.If the test was successful, password reset emails should now be working. If the user did not receive the email, it may of either been blocked by their incoming mail server, or filtered into their spam folder. If you have access to your server's mail logs, you can see if the emails being sent from Magento are being accepted by the mail servers they are being sent to.
You can view a log of emails being sent from Magento under
System > Tools > Email Log
after this extension is enabled andLog All Messages
is set to yes in the configuration.