Magento – Forgot password not sending email

magentomagento-1.5

Wonder if you can help me. I have a Magento installation and when a customer selects "forgot password" the system does NOT send the reset password email.

All the other emails are working fine. I have setup the New Password template and assigned it in the admin of Magento.

I can't for the life of me figure out why only the Reset password emails are not sending and the others are.

Please help.

Thanks,
Ev

Best Answer

To solve the issue it is enough to delete the custom customer.xml used by your theme in app/design/frontend///layout/, so default layout shipped with base theme (in app/design/frontend/base/default/layout/customer.xml) will be used.

Or the custom customer.xml can be updated to include the following section:

<customer_account_resetpassword translate="label">
    <label>Reset a Password</label>
    <remove name="right"/>
    <remove name="left"/>

    <reference name="head">
        <action method="setTitle" translate="title" module="customer">
            <title>Reset a Password</title>
        </action>
    </reference>
    <reference name="root">
        <action method="setTemplate">
            <template>page/1column.phtml</template>
        </action>
        <action method="setHeaderTitle" translate="title" module="customer">
            <title>Reset a Password</title>
        </action>
    </reference>
    <reference name="content">
        <block type="customer/account_resetpassword" name="resetPassword" template="customer/form/resetforgottenpassword.phtml"/>
    </reference>
</customer_account_resetpassword>
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