MSI installer cannot install files

installationwindows-installer

I have a few problems trying to install .msi files in my computer. I have a few executables that I want to run but I can't install them running them as administrator, I normally get the error: Windows installer service could not be accessed.

I tried to open them on command line to get the log from the 2 different MSI files and I get almost an identical result from both logs:

=== Verbose logging started: 1/30/2014  13:38:48  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (D0:30) [13:38:48:733]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (D0:30) [13:38:48:733]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (D0:60) [13:38:48:739]: Resetting cached policy values
MSI (c) (D0:60) [13:38:48:740]: Machine policy value 'Debug' is 0
MSI (c) (D0:60) [13:38:48:740]: ******* RunEngine:
           ******* Product: C:\Users\TR\Downloads\komodo.msi
           ******* Action: 
           ******* CommandLine: **********
MSI (c) (D0:60) [13:38:48:746]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (D0:60) [13:38:48:776]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2 
MSI (c) (D0:60) [13:38:48:849]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\TR\Downloads\komodo.msi' against software restriction policy
MSI (c) (D0:60) [13:38:48:849]: Note: 1: 2262 2: DigitalSignature 3: -2147287038 
MSI (c) (D0:60) [13:38:48:849]: SOFTWARE RESTRICTION POLICY: C:\Users\TR\Downloads\komodo.msi is not digitally signed
MSI (c) (D0:60) [13:38:48:850]: SOFTWARE RESTRICTION POLICY: C:\Users\TR\Downloads\komodo.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (D0:60) [13:38:48:854]: Failed to connect to server. Error: 0x8007000E

MSI (c) (D0:60) [13:38:48:861]: MainEngineThread is returning 1601
=== Verbose logging stopped: 1/30/2014  13:38:48 ===

Any ideas?

Best Answer

Try executing these commands with admin rights after booting your computer in safe mode:

  1. Boot to safe mode, launch an admin rights command prompt
  2. %windir%\system32\msiexec.exe /unregister
  3. %windir%\system32\msiexec.exe /regserver
  4. %windir%\syswow64\msiexec.exe /unregister
  5. %windir%\syswow64\msiexec.exe /regserver
  6. Reboot, launch Windows normally
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