R – Bug template in Bugzilla

We do something similar to this with RT, however the email isn't really parsed. All the emails go into a single queue where it is evaluated by our IT staff. Basically, the parsing is done by humans - they modify the ticket to have as much information as they can glean from the email.

You're unlikely to get users to adhere (correctly) to any special syntax or formatting you come up with - unless they are employees, highly trained, or have some incentive to follow your rules.

Another option would be to have the initial email respond with an email that is formatted as a questionaire. In other words, the user writes an initial bug report and immediately (or as soon as your email server can respond) gets back a "thank you - can you provide more info" message with prompts for more info. You could then parse that email and have it populate your bug tracking system with more accurate info,

Good luck! Sounds like a cool idea!

Bugzilla, Mantis or Trac all work just fine with Mylyn. I would say that the best one supported is and probably will be Bugzilla, since eclipse people use it for their own bug tracking, and Bugzilla connector is developed by core Mylyn developers.