Visiting the Google Chrome Help Forum, I see some topics that are marked as Locked. There is a small gray padlock icon to the right of the title. Here’s an example: https://productforums.google.com/forum/#!topic/chrome/mu6_a2z9iJ0. I assume this means no new replies are allowed, but I cannot verify this assumption, nor can I seem to find any information about what a Locked Topic actually is.
I tried searching the Google Product Forums about this, but unfortunately haven’t found any search results pertaining to the forum itself. (Like a "meta" forum for questions about the forum).
Can anyone point me to some official Google documentation on the inner-workings of Google Product Forums, specifically on Locked Topics?
Best Answer
A "locked" topic simply means that a topic can no longer be replied to/answered.
"Locking" a topic is a Moderator action.
From Groups Help: Permissions, "Lock Topics" is a permission that Moderators have:
This suggests that it's a policy decision by the Moderators of the Product Forums. You'd need to check with them for what their criteria are. From what I can see, they seem to lock conversations that are old and don't have recent replies, resolved questions, etc.