I have bought a laptop on Amazon a couple days ago. I would like to login to check my order, but I cannot login into amazon.com or amazon.fr.
What I have tried:
- Tried to change password (click forgot password, go to email, go to reset page, and enter new password). Then the new password does't work.
- Tried to save new password into clipboard to make sure the new one is the one I type
- Tried to wait a few minutes after password reset
- Tried to reset in a Chrome new private window (no cookies)
- Tried to reset in IE
- Tried to reset via amazon.com, amazon.fr, amazon.co.uk
- I have noticed that even if I am not logged in, Amazon recognizes me (probably with cookies)
- Ran a Microsoft Security Essentials scan
So I have tried to click sign out before signin in. (Note that in this situation, if I click "my orders" I have to sign in. So in this state, recognized but not signed in.)
I am running out of ideas. What do you suggest?
Best Answer
The problem was that my account has been frozen (even tough on login, the message is "incorrect email or password"). Amazon wanted me to send them a document by fax to prove my identity.
I have no fax. I ended up creating another account.