I've bought the product which stopped working after few months of using it and I'd like to contact the seller if they can exchange or repair it, but I couldn't find the option to do that.
I've tried so far:
- How do you reply to a seller on Amazon?, but there is no 'Contact seller' button,
-
read Contact Marketplace Sellers, but I couldn't find Further Information section with Contact,
You can contact a Marketplace Seller both before and after placing an order.
Which is not true, because I don't see any option to do that. Either before or after the order.
-
can't return, because This item is no longer eligible for return.
Any ideas?
Best Answer
In About Our Returns Policies you can read:
So basically you've to go to Contact Us page, select the order, then select as Defective and choose the form of contact, either by E-mail, Phone or Chat.
I've selected Chat and the replacement (free home collection) was arranged within few minutes.