Cognito-forms – Email notifications layout

I am a developer for Cognito Forms.

We do not currently have a way to hide fields that are empty in email notifications. We have had other users request this ability, and have added the idea to our idea board. You are welcome to follow the progress of this idea on our idea board.

Also feel free to submit any ideas or features you'd like to see using our Request a Feature form.

It is possible to include entry details in the body portion of the message by picking fields to include in the message body. This is an alternative to selecting to include all entry details, which uses a table to show each field and value.

However, even if only the message body is included, the email is still sent as an HTML email message, with limited formatting. Is this your question, to send just as a true plain text email with absolutely no formatting. If so, would you describe the scenario where this is helpful?

We worked hard to ensure that the email notifications would look good (or at least be readable) on mobile devices. However, email is a tricky thing, so any insight into your specific needs will be helpful.