Is there a way to hide labels in email notifications when fields are empty (when 'include entry details' is checked)?
Cognito-forms – How to hide labels in email notifications when fields are empty
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I am a developer for Cognito Forms.
Currently email notifications and confirmations present entry details in a one column layout with left-aligned field labels. The reason for this relates to the current state of HTML support in email clients, which do not support many of the modern layout options. Also, our goal was to have these emails be easy to read on mobile devices, where the majority of email messages are now read each day.
Having said this, I will add this suggestion to our Idea Board and mention it to our design team to get their input and consideration for updates in the future.
Also, for email confirmations, you can create a fully customized email message including entry data like the following example:
I am a developer with Cognito Forms. Unlike the notification email, you can only have one recipient for a confirmation email. However, we are planning to provide support for multiple email notification configurations in the near future. You can follow our progress on this feature over on our Idea Board.
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Best Answer
I am a developer for Cognito Forms.
We do not currently have a way to hide fields that are empty in email notifications. We have had other users request this ability, and have added the idea to our idea board. You are welcome to follow the progress of this idea on our idea board.
Also feel free to submit any ideas or features you'd like to see using our Request a Feature form.