We are set with a form and a notification to our email address; although, each time it goes to the Junk Mail rather than the Inbox.
Is there something we are missing to do?
Cognito-forms – Notifications going to junk mail
cognito-forms
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I am a developer for Cognito Forms. We did experience some down time with our email provider on 8/27/14. We were able to identify and resolve the problem and have taken steps to ensure that the problem will not occur again. Users still had the ability to submit forms, only email notifications were affected. We apologize for any inconvenience this may have caused.
I am a developer for Cognito Forms.
We will be including this feature in our December release. You will be able to set your email address so that all notification emails will be sent to you, you can also create an email address field and set that field as the 'From' for the email notification. By doing this you can respond using the notification as long as the user filling out the form has included a valid email address.
You can learn more about and follow the progress of this feature on our Trello board.
You can see an example of how this will look in the following screenshot.
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Best Answer
I'm a developer with Cognito Forms.
You would need to add a rule to your email client or add notifications@cogntioforms.com to a whitelist so that the emails are not sent to junk.
If you are on the Team plan, you can set up a verified email domain to send emails via your domain. To do this you would need to contact us via our Support Request.