cognito-forms
I'm making a website for a client and using Cognito Forms.
I used my email address originally so I could test if the forms were being received. Everything was good and I was getting notifications fines.
Now I've changed it to my client's email but he doesn't appear to be getting any notifications in his inbox when I fill in and send forms to him.
I see that I may have to validate the email but I see no way to resend the validation code. How can I do this?
Yes, you can configure your email notifications or email confirmations to not include the entry details. This can be configured in the submission setting of your form.
There is an option to not include entry details under both the "Receive email notification?" section and the "Send email confirmations?" section.
Include entry details – Check this box to include the form entry data in the notification email. Please note that if your form is capturing sensitive data, we do not recommend this option.
For more information on this setting and other submission settings, please see the help topic Understanding submission settings on our support site.
Disclaimer: I'm a developer with Cognito Forms.
Absolutely! When sending confirmation emails in Cognito Forms, you can specify a from name and email address to be anything you want. You can also include entry details and even include a PDF copy of the form submission:
Best Answer
I am a developer for Cognito Forms.
If you have changed the email address in the from's "Submission Settings" then you will not need to revalidate the email address. You will only need to revalidate if you change the email address for the account.
Email notification might be getting held or blocked at your clients email provider or placed in a spam/junk folder. I would be happy to help trouble shoot and check to verify that the email's are going out and are being delivered if you would like to submit a Bug Report, so that you don't have to publicly share your email address or your clients email address.