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I have a phone that is not being synched with the server despite the following attempts of troubleshooting:
I don't want to use clear user data as all forms will be lost.
Any idea what could be happening and what other option I have to fix it?
One way to accomplish this is by loading the label text in a hidden variable's Calculate Condition and then reference that variable later.
Add the label text to the Calculate Condition of a hidden variable question type. For example, my_label_text
You can drag and drop that hidden variable, my_label_text, into the label portion of the question:
You can then add logic to save my_label_text as a case property in the Case Management tab. In your scenario you may also want to add logic to save whether or not the question was answered properly.
Without rooting the device I'm not sure of a good way of making any folder read only.
One option could be to place a .nomedia file in the folder where the multimedia is located. This will prevent Android from scanning the folder for media and hence it won't show up in any albums etc.
Best Answer
Posting this here just in case anyone else experiences the problem. We recently experienced this issue with another project and followed the steps below to debug the problem
On the mobile device:
We went to saved forms on the user's device and then filtered by unsent forms only.
The user had about 187 unsent forms, scrolled to the bottom of the unsent forms list, and tried to open the last form. We got an error saying: "Unable to open encrypted form..."
We then long pressed this form and then selected Scan Record Integrity. We got an error as well.
We then tried to sync again after doing this, and it still failed.
Next, we deleted this record, and the device started to sync.
It stopped syncing after a while, and going back to the list, we found another form with the same error. We deleted that and the sync completed.
Sometimes, the unsent forms may get corrupt / deleted and this blocks the sync from completing.