I need advice: many years ago I created a PayPal account using an email address in the @activist.cc domain.
According to a fellow user here of Super User, the @activist.cc domain used to be owned by www.CommunityMail.net, an ecologist wannabe email provider. But, seems to me that this free email service was disconnected and CommunityMail.net just vanished in the air along with my precious mail. So, I cannot gain access to my PayPal account because, if I choose the "Password forgotten" link, they send a new password to my @activist.cc email address.
Complicating matters, I have also lost my old phone number due. Now I have a new phone number, but, obviously, it is useless for me in recovering my PayPal account, because, they will try to verify my account trough my old and now invalid phone number.
So, as you can see, I am stuck. My sole solution would be, maybe, to try to contact PayPal customer service and try to verify my account trough my physical address and snail mail, which did not change since the creation of my PayPal account. Even so, I remember that the postal codes are changed now and they are different from the postal code it was used at the time when I have created the account.
But, this last solution could last too long and they might consider it unsure from the security point of view. In that case, could I create a whole new PayPal account using my current data?
I know that PayPal doesn't allow this, and that is why I have delayed taking any measure in this direction till now. But now I cannot delay this any more. I want to restart my activity as freelancer and I desperately need an active PayPal account in order to be paid by my partners and employers. And I cannot present in front of them with such lousy excuses as this one related to PayPal. After all, I pretend to be a good PC user. If I cannot solve my PayPal account problem I might look unprofessional, although I am just the victim of certain unfortunate circumstances.
But, beyond my pride is my need. I just need a PayPal account, and I am willing to create a new one if I can, but I must know if this is a safe thing to do and I will not have any bad surprises in the future.
Best Answer
I think your best course of action is to call them. Here's what their web page says -- note the phone number in the upper right for calling from outside the U.S.: