Facebook – How to delete a deceased person’s Facebook account

All of Facebook's customer service is handled online, through the Help link at the bottom right of every Facebook page. Select the help topic relevant to your problem, then click the "Send us a message" link at the bottom of that help topic page. This will flag your issue specifically to your problem.

Phone: 650-543-4800

How to reach a live person: Facebook does not currently offer telephone support. You can press 0 to leave a message, but not sure what that does.

EDIT: Facebook will not assist you with log files or other investigational information unless you provide a copy of a police report relating to the incident, or a court subpoena.

Yes, even if you have received a friend request from her, you may not be able to Send her a message depending on her privacy settings.

What you can do here is accept her friend request; then place her under the list called, "Restricted" and then send her a message. Later you can remove her from your friend list.

Or, if you are sure that you do not know her (or anybody with that Nigerian Name); you can cancel her friend request.