Facebook – I really need help with frozen Facebook settings

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I am at my wit's end with a problem on Facebook and I don't know who to ask.

I've had this problem for almost a year but now its really an issue.

When I try and change my 'seen as active' settings on the FB desktop chat sidebar, I click on the gear icon and I get the little pop up with the options but when I make a new choice it won't work. No matter what new combination I try, when I click "okay" nothing happens and the box just sits there but when I click cancel, it will close again. when i try and delete my previous settings ("friendslist2)-i can in the box– but then after i press okay and nothing happens i see "friendslist2" returned to the window.

Troubleshooting

  • I've tried on 3 different browsers(Chrome, Safari, and Opera). i also tried in incognito mode and even on a different laptop altogether.
  • I've cleared my cache, cookies, content settings, and autofill content.
  • I went on mbasic and also the Messenger app to see if I could toggle the options there but that specific set of options do not exist in either place.

I have a Macbook Pro running Mojave.

I am stuck with a really unfortunate set up as far as who can/can't see me active. I really need to change my settings for the sidebar and would be really grateful for some help!

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Best Answer

Sorry if this seems like a basic response, but you might have people left in your "turn off chat except for" dialogue box, which can cause issues. Delete all the names from any of those menus (turn off chat for all except, turn off chat for x only) etc

https://www.facebook.com/help/community/question/?id=10152195578378268

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