My husband wanted me to set up a Facebook account for him and I accidentally used our shared email address, which is set against my own account. Since then, neither of us has been able to log in, so I can't alter any settings. Can anyone advise how to resolve this please?
Facebook – Shared email on 2 Facebook accounts is stopping access to both accounts
Related Solutions
Have you tried going to Account Settings -> Security -> Active Sessions?
The Active Sessions page shows a list of sessions that are currently open - whether they be other browsers on the same computer or different locations. You have the option to end any of the active sessions at any time.
To see the IP address used to calculate the location, just hover over the location. For example, in the Location field, it might say: Philadelphia, PA. Just hover your mouse over it, and it will say Location estimated based on IP = 12.345.67.89.01 (example IP address used).
(excuse the white boxes, those represent sensitive locational data).
It sounds like you should try using the Business Manager straight from Facebook. Simply have an administrator setup your business from business.facebook.com. Once you have the base setup you can add additional administrators or employees using just their email address - in this case you can use their business email. This will allow them to login without needing to use their personal accounts.
Best Answer
This shouldn't have happened, since Facebook checks if the email is already used or not.
From here.
However, try using this form to regain access to your account.
Or try one of the following procedures:
From here.