I receive a lot of email messages from a third party service, so every email comes with a from emailaddress@email.com via third party. How do I get the email and send my automated response to the original sender, but not the third party service, because my canned responses are sending to the third party service?
Gmail – Getting the original sender address from third party email service
gmailgmail-filters
Related Solutions
Enter the following in the search bar, replacing the angle-bracket delimited stuff with actual details.
-from:{<space-separated list of whitelisted emails>} AND -body:{<passcode>} AND -label:{whitethread}
Run the search, then click the dropdown arrow in the search box:
Select "Create filter with this search", and make it send the canned response.
Now, run a search for
from:{<space-separated list of whitelisted emails>} OR body:{<passcode>}
and make it apply the label "whitethread" in the same manner.
Also apply "whitethread" to all the emails in your account. (All Mails>Select All)
This will put all "whitelisted" emails/threads in a label, and check for mails:
which do NOT come from your whitelisted email, AND don't have the passcode, AND aren't in the whitelisted thread. Probably what you wanted :)
The thing to remember about the current "canned response" for Gmail is that it has to be added from the "Labs" tab.
This means that there may be sparse support and has potential to completely disappear. This particular "Lab" has a number of other quirks that are outside the scope of your question but I believe your answer is "No".
It appears that the reason for the "+canned.response" is to prevent some email loop that someone might inadvertently create by having the message resent to themselves or even just replied to.
In my test I used a filter for the response based on a specific "From" with a "Subject" containing a keyword. The canned response fired every time except when I replied directly to the canned response.
I'm sure that most people can live with this quirk, but some of the other quirks I came across in testing this out might cause Google to pull this Lab.
Related Topic
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- Gmail canned response filter
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- Gmail automatic canned responses with external SMTP server
- Gmail – Original ‘From’ Address Lost When Forwarding Email
Best Answer
The third party you're talking about is usually called an Email Service Provider (ESP). These companies offer dedicated bulk email services either for marketing or high-volume system messages (account creation, order confirmation, etc).
Unfortunately it's a bit confusing to identify the "Sender" address as that can mean different things, such as the:
Things get even more difficult as many ESPs control all three of these addresses. They may or may not even forward replies to any of these back to their client, depending on the contract they have in place. As every ESP operates differently (and there are loads out there) there's no way to determine the true origin with any consistency, and certainly no easy way to bypass the ESP.
Term definitions from ReturnPath blog post.