I had a gmail account and someone accessed it by changing my password. I am extremely angry about this. I changed my password and they accessed it again and changed it once more. I think she was able to reset my password by selecting that she no longer had access to the previous password and secondary email.
I have had a text message from this person who claims she has copies of all the email messages that were in there. Because she accessed it a second time, I have since cancelled the account all together. What can be done about this?
Best Answer
I'm very sorry to hear about your experience.
If you are able to access the account, I would strongly recommend going through the Gmail Security Checklist. Since the intruder was able to get in a second time, it's highly likely that they have access to one of your recovery methods (backup email address, answer to the security question, etc) or they have installed a keylogger on your computer. The security checklist will take you through all the steps to check all of these areas and re-secure your account.
However, you mentioned that you have cancelled the account, so I am guessing you are less interested in re-securing the account and more interested in recovering from the situation.
I recommend running full malware scans on your computer, and changing the passwords for any websites associated with your email address, especially if those websites ever emailed you your password in plain text. You might also consider whether pursuing legal action against the intruder is appropriate; depending on the laws where you live, you may have some recourse.