Gmail – How to Pin Emails from Specific Senders to the Top

I do this also, and it works fine for me, but all of my email addresses are @mydomain.com. You may have to use one of the emails in the account @mydomain.com as your base rather than your @gmail.com.

That also might be better if you have less of an issue if your @mydomain.com remains in the header when you use @gmail.com as your sender.

Not sure it's the perfect solution, but maybe better than your current one.

I also experience this annoyance, and have looked into it. To answer your question, there is no setting which will fix this.

It normally works well, but on threads where the senders are using the same email address (but different email "Names"), Google has decided to interpret them as all the same sender, and just uses the first "Name" field from that sender in the thread.

I recommend you, me, and others who have noticed the same usability bug, submit feedback to Google, and maybe they will change it in the future:

https://support.google.com/a/answer/1047213 https://www.google.com/tools/feedback/intl/en/