Gmail – Not receiving all emails sent to the Google Apps account (via Gmail)

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I use Google Apps for my business. I route emails from my GApps email address to my personal email account on Gmail by way of setting the personal account to check and receive email from the GApps address.

However, there are rare occasions where an email that is sent to me never reaches either of the channels: I don't see them in my personal email address, and I don't see them in GApps email address. I've checked the spam folder for both and they're not there. The senders know for a fact that they've sent it, and this is not an isolated case.

I've double checked the MX settings and all is properly set up. I also have a catch-all forwarding in case the senders have misspelled my email address.

Is there something I can do to resolve this?

Is there a better way of receiving my work emails within my personal account?

Best Answer

Google offers a troubleshooter for this cases.

From An incoming message was delayed or hasn’t arrived.

There are a number of reasons why messages may not arrive in your inbox. To help you investigate what happened to your message, we'll walk you through a step-by-step process to eliminate possible causes of your missing messages.

  • Step 1: Search all messages
  • Step 2: Check All Mail, Spam, and Trash
  • Step 3: Check your forwarding and POP/IMAP settings
  • Step 4: Check your filters
  • Step 5: Check your Accounts settings

Follow the above link to see the detailed instructions for each step.

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