Gmail – Post-hacking restoring incoming email to inbox instead of trash

gmailhacked

I use Gmail for my office. My account was hacked. (Two days ago I received an email from an otherwise trusted source stating that he had files in Dropbox to share. I bit. No files. Dumbdedumbdumb.) Next day, the immediate world had received emails from me offering to share files in Dropbox. I changed my Gmail password a few times, and made sure no other user had access. I also ran my Norton 360 scan, which came up clean. All emails received since the hack have come into my Trash folder, not my inbox. I checked the filters — nothing changed.

Any suggestions for how to resume receiving legit messages in the inbox?

Best Answer

Suggestions:

  • Go through all the Gmail settings, e.g. "Inbox type." Under "Accounts and Import", there are settings to grant others access to your account and mark conversations as read when opened by others.
  • Check "Forwarding", "POP Download" settings, and "IMAP access" settings, too.
  • Review all the filters again or delete & recreate them.
  • Disable all Labs. Remember which ones were turned on in case you want to restore them again after things are cleared up. Or try the Labs escape hatch URL which opens GMail with all Labs turned off.

I highly recommend using Google's 2-Step Verification to make your account more secure. It does make things more complicated.

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