One of our organisation's Google Apps email inbox is 96% full on its 25GB cap. It seems Google doesn't let you buy any more: http://support.google.com/a/bin/answer.py?hl=en&answer=1047457.
I am wondering what the best way forward is from here? It's a news organisation, so that inbox is the catchall, monitored by multiple reporters/editor, and gets a large amount of news sent to it daily which full res images etc.
Those monitoring the account are not very tech savvy, so the primary focus is the ease in which an old email/story/picture can be retrieved. (i.e I guess I could bang it on a hard drive but that wouldn't work very well for retrieval.)
I guess some options would be to:
Create a new account and dump old mail there (or leave mail where it it and alias a new account).
Dump all mail and forward any new mail to another (archiving?) service.
etc etc. The problem with these is that they require the user to log in to multiple services to solve their immediate issue (and at that point I usually get a ph call instead).
Best Answer
Well you could as you say create a new account to put the data in, the other option is Google Vault. I assume they are not a new customer, in which case wait until this service is available for existing customer pre August 2012.
With Vault, users can delete email from their inbox when it starts getting full, Google vault retains all email and does not have a limit on size. So Google Vault could have 50GB or more and by deleting email in your email account you do not delete it in Vault.