Gmail – Set up a forwarding email account with Gmail for Business

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I want to create a forwarder email address in Gmail for Business instead of having to create/pay for another email account at the same domain.

I have an email address, mail@example.com and I've set up my MX records in my domain to point to Gmail for all mail. I'm using Gmail for Business. Got that all working fine.

I'd also like to set up a secondary email: admin@example.com. But I don't really need any storage for that email and I'd rather not pay for it — the account will receive so little traffic that it isn't really worth it to pay for an entire second account. I'd prefer if that account was just a dummy account that was only going to forward to mail@example.com. Is this possible with MX records or Gmail for Business?

I'm looking at the Email Routing config section for Email in the Google Apps control panel. Not sure if this is what I'm looking for.

Best Answer

MX records control only the server direction (i.e. messages sent to @example.com will be handled by the server located at 123.123.123.123). It's the local mail server that decides that admin@example.com and mail@example.com correspond to the same inbox. Google uses the term nickname for forwarded addresses.

In order to create a nickname for an existing user/inbox in Google Apps, you need to do the following:

  1. Go to your Google Apps admin dashboard
  2. Click on Organization and users in the blue navigation menu on top of the page
  3. Click on the user, to which you want to assign a nickname
  4. In the User information tab (the default one) click on Add a nickname (it's right below Email quota)