Gmail – Tracking someone who is deleting mails in a shared Gmail

gmail

We have a group of 25 people who have a common Gmail. Unfortunately, someone is deleting all the new mails. Can someone tell me if we could trace from where the mail are being deleted, please?

Best Answer

It's not possible.

Gmail mailboxes don't have a user detailed activity log. Only the access to the mailbox are recorded in the Last account activity. This could help just in case that the messages were deleted very recently and the users have devices with different IP addresses.

It's worth saying that sharing the account and password of an Google account and signing-in from several devices in certain circumstances could block it. Instead, use Gmail delegation or use a group of Google Groups as a collaborative mailbox. Unfortunately this will not help you to track message deletions either, so you should consider to use another kind of app, like a CRM web app.

References
Last account activity - Gmail Help
Set up mail delegation - Gmail Help
Use a group as a collaborative inbox - Google Apps Help