THE SETUP:
Our company has a primary support email that all of our clients use to generate helpdesk tickets. It is a google apps inbox using helpdesk@%our primary domain%
Our ticketing support auto pulls from this inbox and then moves into "all mail" or rather "archives" it in Google lingo.
THE NEED:
I want to have an after hours auto responder (only once per after hours period from 6:01pm-8:59am the following day) that immediately fires off an auto responder that lets the email sender know it is an after hours ticket.
THE QUESTION:
How to implement a time-based auto-responder in Gmail (on a Google Apps domain)?
Best Answer
There is no setting in the Gmail UI for a time based auto response.
The Email Settings API does allow you to enable, disable, change, and poll the current state of the autoresponder.