Gmail – Why can’t I add a Gmail account to the Google Apps group

gmailgoogle-apps

I have a Google Apps account, and have a Group in it with a few members (9). None of those members are domain accounts—about half of them are "@gmail.com" accounts, and the others are from different domains.

Recently, I tried to add another "@gmail.com" account as a member, and it seems to just ignore me. I put in the address, click "Add", the page refreshes and the list of members has not changed.

I've also tried variations on the email address (flast@gmail.com, f.last@gamil.com) but that didn't help.

Is it possible that a specific Gmail account could be blocked, or could that user has a setting that would prevent them from being added to a group?

Best Answer

Users could block group managers from adding them to groups. There is a "My Global Settings" by domain.

For the googlegroups.com domain, the URL is

https://groups.google.com/forum/?hl=en#!usersettings/general

For other other domains the URL looks like https://groups.google.com/a/domain.com/forum/#!usersettings/general

In both cases, the settings pages looks like the following screenshot:

Google Groups User Settings