I had two domains registered under separate Google Apps accounts. I decided that I would like to add domain (B) to domain (A) as an alias instead of having two separate Google Apps instances.
I was instructed that I would need to delete domain (B) from the Google Apps service. After deleting (which may take up to five (5) days), I figured I should be able to add the domain as an alias to my main Google Apps domain (A).
However, I keep receiving a message stating:
This domain name has already been used as an alias or domain.
I understand that it may take a bit for Google to realize that I have indeed removed my domain from their apps, thus freeing it to attach as an alias, but how long does it take?
Is there anything I can try to resolve this issue? It has been over a week and I am worried I will never be able to use my domain as an alias.
Best Answer
You need to contact Google Apps support. They can force update your account.
This happened to me (along with one other issue) when I was setting up a Google Apps account. I sent them an email and to my surprise I got a phone call from an engineer within a few hours who sorted the problem out.
The Google Apps admin support page is here: http://support.google.com/a/bin/request.py
You will need your Customer PIN & Support PIN.