I'm trying to setup a functioning email system for the business so I have turned to Google. We have a few requirements:
We need to have one account accessed by <10 people, Info@domain.co.uk but I cannot appear to find anything related to this. Currently I am using a 30 day trial and I have not setup the actual email boxes to be moved yet.
All I can find on the internet is something about delegation, but that does not show up on my accounts. (Is this because we have not yet migrated the email servers?)
Summary:
We need multiple people to access one account, while accessing their own email. A shared inbox on Google Apps for Business.
Other notes.
We have been using Outlook previously. Ideally we would like to move over to the online Google client but Outlook is still an option for our shared mailboxes.
Best Answer
Google Apps lets you set up a collaborative inbox for your
Info@domain.co.ukmailbox.This is in fact a group, where you specify which people should be members of it. Then allow anyone to post messages to the group through the email address.
The group members gets a nice web UI (similar to a GMail inbox) where they can see incoming messages, assign messages to themselves or others, mark a message as Resolved or tag them. See the page I linked to above for more details.
Note that you may have to enable the Google Groups for Business feature in the Google Apps administration console, before being able to set up a collaborative inbox. See Setting up a Google Group with collaborative inbox for details.
Delegation is more for giving one person access to another's mailbox, like letting your co-worker handle your mail while you're on vacation.