This is our setup:
- Our primary domain is for example
abc.com
. - We added
def.com
as a domain alias. - One of our users is
support@abc.com
. It now has asupport@def.com
email alias. - We would like to add
help@def.com
as an email alias forsupport@abc.com
. but in the administration console it is only possible to add an@abc.com
alias.
We would just like to be able to forward emails to help@def.com
to support@abc.com
.
Is what we want to do possible?
Best Answer
Yes, this is possible. Simply add "help@abc.com" as an alias for "support@abc.com". Since you already have the "def.com" domain-alias in place, the new "help@abc.com" alias will be mirrored by a "help@def.com" alias as well.
You can publicize the "help@def.com" address, and emails sent there will arrive at "support@abc.com".
However, your question did not state whether or not you want to keep the "support@abc.com" secret from the general public. If there will never be a need to send back replies, then the above setup -- as specified -- will be enough. On the other hand, if you want replies to be sent from "help@def.com" (and not from "support@abc.com") then you will need to also specify this in the "Send mail as" section of your GMail account settings.