I use Google Apps for my domain. Until recently, I was required to sustain a Google Account separate from my Google Apps Account for products like Reader or Analytics. This changed when Google began a consolidation of such split accounts, ostensibly merging Account data into Apps Account Data. I have so called "conflicting" Accounts owing to my use of the same email address for both Accounts.
On forced transition day, however, I lost the data associated with my Reader and Analytics account. Both are now empty. Google's help forums have not been helpful. Moreover, the support documentation asserts that I should have:
- been presented with a conflict resolution page, allowing me to change the account name on the non-Apps Account
- been able to successfully consolidate data into the Apps Account.
Neither proved true. I am unable to login to my old Account and cannot rescue the Reader data meticulously collected over several years. Presumably Google still holds the data I so desire to export, but I cannot attract the attention of staff so that I might get my data.
What are my options?
Best Answer
It might be a long shot, but try Twitter. I was able to get the attention of the right authorities which lead to a speedy resolution—they were different companies.