Google Groups – Switch ‘To’ and ‘Cc’ Fields in Collaborative Inbox

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I'm currently evaluating the Collaborative Inbox of Google Groups to be used as a group inbox for sales orders. The inbox will be able to receive messages from the public.

I'm unable to find how to reply to the sender by using the To field instead of Cc. By default, the receiver is the group itself and the original poster will only receive a carbon copy of the reply. I don't think this is acceptable, mainly because of the semantics and because some people filter email messages based on the role they are set (to/cc/bcc).

If I make a support request or an order to a company, I don't want a carbon copy, I want to be the receiver.

Is it possible to set the original sender as the receiver of the reply and send a carbon copy to the group?

Best Answer

As fair as I know, it's not possible.

If the above isn't a deal breaker, instead of replying from the Google Groups web user interface, consider to reply from the group members own mailbox. The group members could:

configure their membership settings to receive one email for each new message.
set their mailboxes reply-to settings to point to the collaborative inbox email address.

References
My membership settings - Groups Help

Related Solutions

Gmail not grouping messages with the same subject from Google Groups

As a bit of a spoiler, we tested this last night. I have two email address (which I will call for the sake of example "test1@gmail.com" and "test2@gmail.com"), and then we did this:

To:      Rebecca <Recip@gmail.com>
From:    My Name <test1@gmail.com>
Subject: this is a test
Body:  blah blah whatever

and additionally

To:      Rebecca <Recip@gmail.com>
From:    My Name <test1@gmail.com>
Subject: this is a test
Body:  this should nest under the other

and voila, they nested. No work required. And then we did this:

To:      Rebecca <Recip@gmail.com>
From:    My Name <test2@gmail.com>
Subject: this is a test
Body:  does this nest with the others?

And it didn't nest!

So in other words, two emails from the same sender with the same subject will nest. Two emails from two different addresses with the same subject will not nest.

Google Groups – Can’t Set Up Collaborative Inbox on Own Domain

To create a collaborative inbox you need a Google Apps for Work or Apps Unlimited account. You can not create a collaborative inbox with a Free (legacy) Apps account.

https://support.google.com/a/answer/6043385

If your Apps user account does not have permission to create groups under your domain, you can create a group from within the Apps admin panel (https://www.google.com/a/).

Best Answer

Related Solutions

Gmail not grouping messages with the same subject from Google Groups

Google Groups – Can’t Set Up Collaborative Inbox on Own Domain

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