Google Workspace – Why Rearrange Apps Grid for Some Accounts but Not Others

google-apps

On my main Gmail account, I'm able to rearrange all the icons in my app grid. So I've ordered them like this:

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However, I have another account (my work account) which is on Google Apps for Business. I have an app grid there, too, but I can't do anything with it. When I try to click and drag the icons on that one, they don't move. So it's stuck like this:

enter image description here

I would really like to be able to reorganize this grid as well, though. Is there some administrative setting in Google Apps for Business that would allow me to sort these?

Best Answer

You can’t do it for a Google Apps account.

See the note under Customize your menu in this help page:

Note: If you are using a Google Apps account, you won't be able to customize your menu.

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